Level 3 Customer Service & Administration Course For Adults

Welcome to Quack Recruitment & Training!

Unlocking Your Potential with Level 3 Customer Service & Administration Training.

At Quack Recruitment & Training, we believe in empowering all individuals to reach new heights in their careers.

Our comprehensive Level 3 Course in Customer Service & Administration is designed to equip you with the knowledge and skills necessary to excel in the dynamic and rewarding field of administration.

What You Learn

Customer Service Excellence

  • Effective communication and active listening.
  • Resolving customer complaints and handling difficult situations.
  • Building and maintaining positive customer relationships.

Administrative Skills

  • Organisational and time management skills.
  • Record-keeping and data management.
  • Efficient use of office software tools.

Supervisory and Leadership Skills

  • Team management and motivation.
  • Leadership strategies for administrative roles.
  • Problem-solving and decision-making in a supervisory context.

Professional Development and Networking

  • Building a personal brand in customer service and administration.
  • Networking strategies for career growth.
  • Staying updated on industry trends.

Why Choose Us

Industry Experienced Instructors

Our team of seasoned instructors comprises industry professionals with a wealth of experience in customer service and administration. They bring real-world insights and practical knowledge to the classroom, ensuring you receive top-tier education that directly applies to your future career.

Practical, Job-Ready Curriculum

Our Level 3 Course is meticulously crafted to cover all aspects of customer service and administration. From foundational concepts to advanced skills, our curriculum is geared towards making you job-ready from day one. We integrate real-world scenarios and case studies to enhance your problem-solving abilities.

Flexible Learning Solutions

Recognising the diverse needs of adult learners, we offer flexible learning options. Choose from evening classes, weekend sessions, or a blended learning approach that combines online and in-person instruction. Our goal is to make education accessible and convenient for you.

Modern Learning Facilities

Quack Recruitment & Training takes pride in providing modern learning facilities equipped with the latest technology. Our classrooms are designed for interactive learning, and our training environments simulate real-world customer service and administrative scenarios to enhance your practical skills.

Course Information

Course duration: c37/40 hours

Course Locations: Walsall, Birmingham, Northampton, Luton

Course Cost: £399 + VAT

Available through Government Funding (terms and conditions apply). Discounted rates offered for bulk purchases. Enquire for more details.